Refund policy
Effective Date: September 18, 2026 · Last Updated: September 18, 2026
1. About This Policy
Blexee.com is operated by Blexee LLC (30 N Gould St Ste N, Sheridan, WY 82801, USA). Because all products are custom manufactured specifically for each order (print-on-demand), our return and refund policy differs from standard retail.
2. Non-Returnable Items
As each item is produced specifically for your order, we do not accept returns, exchanges, or refunds for:
- Incorrect size selection (please review our sizing chart before ordering).
- Buyer's remorse, change of mind, or subjective preference (e.g., color, fit, print appearance) after an order has shipped.
3. Damaged, Defective, or Misprinted Items
If your item arrives damaged, defective, or with a printing error caused by us, you are eligible for a free replacement or full refund.
- Eligibility Window: Report the issue within 30 days of the delivery date.
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How to Submit a Claim: Email support@blexee.com with your order number and clear photos showing:
- The defect, misprint, or damage.
- The full garment, showing overall design placement.
- The shipping label/packaging, if damaged in transit.
- Once verified, we will send a free replacement or issue a full refund to your original payment method, at your preference.
4. Order Cancellation Window
Because production begins shortly after purchase:
- Orders may be edited or cancelled only within 2 hours of placement.
- Once an order enters production, it can no longer be cancelled or modified.
- Send cancellation requests immediately to support@blexee.com with your order number.
5. Refund Processing
Approved refunds are issued to your original payment method within 5–10 business days of approval, depending on your bank or card issuer's processing times.
6. Contact Us
- Legal Entity: Blexee LLC
- Registered Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
- Support Email: support@blexee.com