Refund policy

This policy is a general template prepared for business use and does not constitute legal advice. Blexee recommends having this document reviewed by a licensed attorney in the relevant jurisdiction(s) before relying on it as final, binding policy.

Dual-Entity Notice
Blexee operates under two distinct legal structures depending on the customer's location:

  • US & International Operations: All orders shipped outside India — including US, UK, EU, Canada, Australia, and all other international destinations — are sold, processed, and governed by Blexee LLC, a limited liability company registered in Wyoming, USA.
  • India Domestic Operations: All orders placed and shipped within India are sold, processed, and governed by the Blexee India sole proprietorship, based in Kerala, India.

References to “Blexee” throughout this document apply to whichever entity is legally responsible for the specific transaction, as determined by the customer’s shipping destination.

These policies apply across all Blexee sales channels (Shopify, Etsy, Amazon). Where a marketplace’s own platform-wide policies (e.g. Etsy’s Buyer Protection, Amazon’s A-to-z Guarantee) impose stricter or different terms, those platform policies take precedence for orders placed on that channel.

Contact: support@blexee.com

Custom Print-on-Demand Notice

Please Read Before Ordering
Because every Blexee item is custom-printed specifically for you upon order, we are unable to offer returns or exchanges for:

  • Buyer’s remorse (“changed my mind”)
  • Incorrect size selected by the customer
  • Color or design preference after purchase

Please carefully review the size chart on each product page before ordering. If you’re between sizes or unsure, we recommend sizing up, or contacting support@blexee.com before placing your order.

Defective, Damaged, or Incorrect Items

We stand behind the quality of every order. If something goes wrong on our end, we’ll make it right.

You are eligible for a full replacement or refund if you receive:

  • A misprinted, defective, or damaged garment
  • An item that does not match your order (wrong design, wrong size sent due to fulfillment error, wrong product)

How to report an issue:

  • Contact support@blexee.com within 30 days of delivery.
  • Include clear photo evidence of the issue (the defect, incorrect item, or damage, plus the shipping label/order number where possible).
  • Once verified, we will issue a free replacement or a full refund, at your preference.

Order Cancellations

Because production begins quickly after checkout, cancellations are only possible for a short window:

  • Orders may be cancelled within [Insert exact cutoff, e.g. 2–6 hours] of purchase, provided the order has not yet entered the automated print queue.
  • Once an order enters production, it cannot be cancelled or modified, as it has already been custom-made.
  • To request a cancellation, email support@blexee.com immediately with your order number.